Terms & Conditions

Last Updated: August 18, 2026

Website Information

This website, www.diosajewels.com (the “Website”), is owned and operated by Diosa Paris S.A.R.L. (“Diosa Paris”, “we”, “our”, or “us”), a company incorporated under the laws of France.

Registered Office: [Insert Registered Address]
Company Registration Number: [Insert]
VAT Number: [Insert]
Telephone: [Insert]
Email: care@diosajewels.com

The Website is hosted by:
OVH Groupe SAS
2 Rue Kellermann
59100 Roubaix
France

Throughout these Terms & Conditions, “you” refers to any visitor or user accessing this Website.

Website Terms of Use

Welcome to the official website of Diosa Paris. These Terms & Conditions govern your access to and use of this Website, including all purchases, services, content, and information made available through it.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the Website.

Acceptance of Terms

By visiting this Website or placing an order through it, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.

These Terms constitute a legally binding agreement between you and Diosa Paris and apply to all visitors, customers, and users of the Website.

Changes to these Terms

Diosa Paris reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice. Any revisions will become effective immediately upon publication on this Website.

Continued use of the Website following any updates constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Products & Availability

Every Diosa Paris creation is crafted with exceptional care and attention to detail. Although we make every effort to ensure products displayed on the Website remain available, availability cannot be guaranteed.

Certain creations may be available only in limited quantities or produced on a made-to-order basis. We reserve the right to discontinue products, modify collections, or limit quantities without prior notice.

Should an item become unavailable after your order has been placed, our Customer Care team will contact you to discuss the available options, including replacement, made-to-order production where applicable, or a full refund.

Product Information

Every effort has been made to present our creations as accurately as possible. However, variations may occur due to:

Studio lighting and photography
Individual monitor or mobile device settings
Hand-finishing techniques
Natural variations in pearls and certain gemstones

Measurements, weights, gemstone sizes, and colours are approximate and may vary slightly between individual creations. These variations are considered part of the character and craftsmanship of the piece and do not constitute defects.

Pricing

All prices displayed on the Website are shown in the applicable local currency unless otherwise stated. Prices are subject to change without prior notice.

While every effort is made to ensure pricing accuracy, errors may occasionally occur. In the event of a pricing error, Diosa Paris reserves the right to cancel or refuse any order placed at the incorrect price, even if payment has already been authorised. Should this occur, any payment received will be refunded promptly.

Prices do not include customs duties, import taxes, or local governmental charges unless expressly stated.

Placing an Order

Orders may be placed directly with our Customer Care team.

Submitting an order constitutes an offer to purchase a product but does not guarantee acceptance. Diosa Paris reserves the right to decline or cancel any order for reasons including, but not limited to:

Product availability
Payment authorisation issues
Pricing inaccuracies
Suspected fraudulent activity
Shipping restrictions
Compliance with applicable laws

Once your order has been accepted, you will receive an Order Confirmation by email.

Payment

We accept a variety of secure payment methods, including major credit and debit cards, bank transfers, and other payment options available within your region.

All payments are processed using secure encrypted payment technology. Diosa Paris does not store complete payment card information.

Shipping & Delivery

Delivery estimates provided on the Website are approximate and intended as a guide only.

While every effort is made to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Customs clearance
Public holidays
Weather conditions
Courier delays
Force majeure events

Risk in the goods passes to you upon delivery. Ownership of the products transfers only once full payment has been received.

Order Acceptance

Following submission of your order, you will receive an acknowledgement confirming receipt. Acceptance of your order occurs only when you receive an official Order Confirmation from Diosa Paris.

Until that time, we reserve the right to decline or cancel your order.

Customer Care

Our Customer Care team is available to assist with product enquiries, orders, repairs, exchanges, warranty requests, and after-sales services.

You may contact us via:

Telephone
Email
WhatsApp
Website Contact Form
Live Chat (where available)

You may also schedule a boutique appointment through the Website where this service is available.

We remain committed to providing a personalised luxury experience before, during, and after every purchase.

Intellectual Property

All content featured on this Website, including but not limited to product designs, jewellery collections, collection names, campaign imagery, photographs, videos, illustrations, graphics, artwork, logos, trademarks, icons, text, editorial content, software, website design, layout, and overall visual presentation, is the exclusive property of Diosa Paris and is protected by applicable copyright, trademark, design, and intellectual property laws worldwide.

The trademarks, service marks, logos, and trade names displayed on this Website, including Diosa Paris®, are the exclusive property of Diosa Paris and its affiliates or licensors.

You may access and print pages from this Website solely for your personal, non-commercial use in connection with browsing our collections or placing an order.

No part of this Website may be copied, reproduced, republished, distributed, transmitted, modified, translated, displayed, sold, licensed, or otherwise exploited for commercial purposes without the prior written consent of Diosa Paris.

Any unauthorised use of our intellectual property may result in legal action.

Acceptable Use

By accessing this Website, you agree to use it responsibly and only for lawful purposes. You must not:

Use the Website in any manner that violates applicable laws or regulations.
Attempt to gain unauthorised access to the Website, its servers, databases, or related systems.
Copy, reproduce, scrape, mine, harvest, or extract information or content from the Website through automated or manual means.
Introduce malicious software, viruses, worms, trojans, ransomware, or other harmful code.
Interfere with the operation, security, or performance of the Website.
Misrepresent your identity or impersonate another individual or organisation.
Infringe the intellectual property rights of Diosa Paris or any third party.

Any unauthorised use of this Website may result in immediate suspension of access and legal proceedings where appropriate.

Website Security

The security and integrity of our Website are of utmost importance.

You must not knowingly introduce viruses, malware, spyware, trojans, worms, logic bombs, or any technologically harmful material.

You must not attempt to gain unauthorised access to any part of the Website, the servers on which it is hosted, or any server, computer, or database connected to it.

Any attempt to interfere with the proper functioning of the Website, including denial-of-service attacks or similar activities, is strictly prohibited and may constitute a criminal offence under applicable law.

Privacy

Your privacy is important to us. Any personal information collected through this Website is processed in accordance with our Privacy Policy and applicable data protection legislation.

By using this Website, you consent to the collection, processing, and use of your information as described in our Privacy Policy.

For more information regarding how we collect, store, and protect your personal information, please refer to our Privacy Policy.

Cookies

This Website uses cookies and similar technologies to enhance your browsing experience, improve website performance, analyse visitor behaviour, remember your preferences, and deliver relevant content and marketing communications.

By continuing to browse this Website, you consent to our use of cookies in accordance with our Cookie Policy.

You may manage or disable cookies through your browser settings; however, doing so may affect certain Website functionalities.

Third-Party Links

This Website may contain links to third-party websites, social media platforms, or external services for your convenience.

These websites operate independently of Diosa Paris, and we do not control or endorse their content, privacy practices, or terms of use.

Diosa Paris accepts no responsibility for the content, security, or availability of third-party websites, nor for any loss or damage arising from your use of them.

Accessing external websites is entirely at your own discretion.

Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, this Website and all content, products, and services made available through it are provided on an “as is” and “as available” basis.

While every reasonable effort is made to ensure that the information presented on the Website is accurate, complete, and up to date, Diosa Paris makes no warranties or representations regarding the accuracy, reliability, completeness, or uninterrupted availability of the Website.

To the maximum extent permitted by law, Diosa Paris shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

Access to or use of this Website;
Inability to access or use the Website;
Errors or omissions in Website content;
Temporary interruptions or technical failures;
Unauthorised access to user information;
Viruses or other technologically harmful material transmitted through the Website.

Nothing within these Terms excludes or limits liability where such exclusion is prohibited by applicable consumer protection legislation.

Force Majeure

Diosa Paris shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.

These circumstances include, but are not limited to:

Natural disasters
Fire or flood
Pandemics or public health emergencies
Government actions or restrictions
Industrial disputes or labour shortages
War, terrorism, or civil unrest
Transport disruptions
Customs delays
Power failures
Internet or telecommunications outages

During such events, our obligations shall be suspended for the duration of the disruption.

Counterfeit Products

To guarantee authenticity, quality, and after-sales service, Diosa Paris products should only be purchased through:

The official Diosa Paris website;
Official Diosa Paris boutiques;
Authorised retail partners.

Diosa Paris cannot guarantee the authenticity or condition of products purchased through unauthorised retailers, marketplaces, auction websites, or private resellers.

Our warranty, after-sales services, repairs, and authenticity guarantees apply only to products purchased through authorised sales channels.

Indemnification

You agree to indemnify, defend, and hold harmless Diosa Paris, its affiliates, directors, officers, employees, representatives, and agents from and against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

Your breach of these Terms & Conditions;
Your misuse of the Website;
Your violation of applicable law;
Any infringement of the rights of Diosa Paris or a third party arising from your use of the Website.

This provision shall not apply where such liability results from the gross negligence or wilful misconduct of Diosa Paris.

Suspension & Termination

Diosa Paris reserves the right, without prior notice, to suspend, restrict, or terminate access to the Website or any of its services where we reasonably believe these Terms have been violated or where necessary to protect the security, integrity, or operation of the Website.

Termination shall not affect any rights or obligations accrued prior to termination.

Any provisions which by their nature are intended to survive termination—including intellectual property rights, limitations of liability, indemnities, warranties, and governing law—shall remain in full force and effect.

Waiver & Severability

Failure by Diosa Paris to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms, the Website, or any purchase made through it shall be subject to the exclusive jurisdiction of the competent courts of Paris, France, except where mandatory consumer protection laws provide otherwise.

Complaints

At Diosa Paris, we are committed to delivering exceptional products and service.

Should you have any questions, concerns, or complaints regarding your purchase, these Terms & Conditions, or your experience with our Website, we encourage you to contact our Customer Care team through the Contact Us section of the Website or via email, telephone, or WhatsApp.

We will make every reasonable effort to investigate and resolve your enquiry promptly and fairly.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy, Warranty Policy, Returns & Exchanges Policy, and any other policies published on this Website, constitute the entire agreement between you and Diosa Paris concerning your use of the Website and supersede any prior communications or understandings relating to its subject matter.

All product designs, collection names, jewellery creations, campaign imagery, editorial content, photography, videos, graphics, trademarks, logos, website design, and all other intellectual property displayed on this Website are the exclusive property of Diosa Paris and are protected by international copyright, trademark, and intellectual property laws.

Unauthorised reproduction, distribution, modification, publication, or commercial use of any content from this Website is strictly prohibited without the prior written permission of Diosa Paris.